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Coach Contractor Agreement

Coach Contractor Agreement

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Effective Date: 2026-08-04 Last Updated: 2026-08-04

Parties

This Coach Contractor Agreement ("Agreement") is entered into between:

  • 17811659 Canada Inc. ("Callup," "we," "us," or "our"), a company incorporated in British Columbia, Canada
  • The Coach ("you," "your"), the individual accepting this Agreement through the Callup application

By accepting this Agreement in the Callup app, you agree to all terms and conditions below. This Agreement becomes effective upon your acceptance and approval as a coach on the platform.

1. Relationship of the Parties

1.1 Independent Contractor Status

You are an independent contractor, not an employee, agent, or partner of Callup. This Agreement does not create an employment, agency, joint venture, or partnership relationship.

As an independent contractor, you:

  • Are not entitled to employee benefits, including but not limited to health insurance, vacation pay, sick leave, workers' compensation, employment insurance (EI), or Canada Pension Plan (CPP) contributions from Callup
  • Are responsible for your own tax obligations, including income tax, GST/HST (if applicable), and any other taxes required by your jurisdiction
  • Are responsible for your own equipment (computer, internet connection, software, peripherals)
  • May provide services to other platforms, clients, or employers without restriction
  • Are not required to accept any particular booking or work any minimum hours

1.2 Control and Independence

You retain full control over:

  • When you provide coaching services (you set your own availability)
  • How you provide coaching services (your methods, curriculum, and approach are your own)
  • Whether to accept or decline any booking (you may decline without penalty)
  • What rate you charge (subject to platform minimum/maximum, if any)
  • Where you perform coaching (your own location, equipment, and setup)

Callup provides the technology platform to connect you with students. We do not direct, supervise, or control the content or methods of your coaching sessions.

1.3 Callup's Role as Facilitator

Callup is a facilitator only. Callup is not a party to the coaching relationship between you and your students. Callup's role is limited to:

  • Providing the technology platform through which students discover coaches
  • Collecting payment from students and remitting it (minus the platform fee) to coaches
  • Providing messaging tools for coaches and students to communicate

Callup is not responsible for:

  • The content, conduct, advice, or results of any coaching session
  • Disputes, misunderstandings, or disagreements between coaches and students
  • Any injury, loss, or damage arising from interactions between coaches and students
  • The accuracy or effectiveness of any coaching advice or instruction you provide
  • Compliance with third-party game terms of service during coaching sessions

You acknowledge that you are the sole party responsible for the content and outcome of each coaching session, and that Callup's limited role does not create any employer-employee, agent, joint venture, or partnership relationship between you and Callup, or between you and any student.

2. Coach Onboarding and Approval

2.1 Application

To become a coach on Callup, you must:

  • Complete the coach application within the app
  • Provide accurate information about your gaming experience, rank, and qualifications
  • Meet our minimum requirements (specific requirements listed in-app)
  • Pass our review process

2.2 Verification

  • Your gaming rank and identity may be verified through linked gaming accounts and/or manual review
  • Providing false or misleading information about your rank, experience, or qualifications is grounds for immediate removal from the coaching program
  • We may periodically re-verify your rank and qualifications

2.3 Approval

  • Coach approval is at our sole discretion
  • We may decline or revoke coach status at any time, with or without cause
  • If removed, you may re-apply after 90 days unless the removal was for violations of our Terms of Service or this Agreement

3. Coaching Services

3.1 Session Delivery

You agree to:

  • Provide coaching sessions professionally and in good faith
  • Show up on time for booked sessions (or provide reasonable notice of cancellation)
  • Deliver the coaching service as described in your coach profile
  • Communicate respectfully with students at all times
  • Follow all Callup Community Guidelines

3.2 Session Content

You are solely responsible for the content and quality of your coaching sessions. Callup does not review, approve, or endorse the specific advice, strategies, or instruction you provide.

You agree not to:

  • Provide advice that promotes cheating, exploiting, or violating game terms of service
  • Share or request personal contact information to conduct sessions off-platform (to circumvent platform fees)
  • Engage in any inappropriate, harassing, or discriminatory behavior during sessions
  • Share session recordings without the student's explicit consent

3.3 Off-Platform Transactions

You agree not to solicit or conduct coaching transactions outside of the Callup platform with students you met through Callup. This restriction applies for 12 months after your last interaction with a given student through the platform.

4. Compensation

4.1 Pricing

  • You set your own per-session rate within any platform guidelines
  • Students pay for coaching sessions by card through Callup's third-party payment processor. This is the same on iOS and on the web. Coaching sessions are not sold through Apple In-App Purchase, so Apple is never the merchant of record for a session and never holds session funds
  • Prices displayed to students include the platform fee

4.2 Platform Fee

Callup retains a platform fee of 20% of each transaction.

The platform fee covers:

  • Payment processing and infrastructure
  • Platform hosting, development, and maintenance
  • Student acquisition and marketing
  • Trust and safety (moderation, fraud prevention, dispute resolution)
  • Customer support

4.3 Payouts

  • Coach payouts are processed through Callup's third-party payment processor
  • You must provide valid and accurate payout information (bank account or other supported payout method)
  • Each session's earnings are held for 48 hours after the session is marked complete. That hold is the window in which a student can dispute the session (Section 4.4)
  • Once the 48-hour hold passes without a dispute, the payout for that session is released automatically, provided your payout account is connected and able to receive funds. Payouts are released per session as each hold expires, not on a fixed weekly or bi-weekly pay cycle. If your payout account is missing or cannot receive funds, the earnings stay held until you connect a working one
  • Callup applies no minimum payout threshold. Every released session payout is sent in full, whatever the amount
  • How long released funds take to arrive depends on your payout method and your financial institution, and is outside Callup's control
  • You are responsible for all taxes on your earnings

4.4 Refunds and Disputes

  • If a student requests a refund and Callup grants it, the corresponding coach payout may be reversed
  • If a session is disputed, we may hold the payout pending investigation
  • Repeated refund requests or disputes may result in review of your coach status

4.5 Tax Obligations

You are solely responsible for:

  • Reporting and paying all applicable taxes on your coaching income
  • Registering for GST/HST if your worldwide taxable supplies exceed CAD $30,000 in a 12-month period
  • Complying with all tax laws in your jurisdiction

We may request a completed W-8BEN (non-US coaches) or W-9 (US coaches) form for tax reporting purposes, as required by Stripe and applicable law. Canadian coaches may be issued a T4A slip if required.

5. Conduct and Compliance

5.1 Code of Conduct

As a coach, you are a visible representative of the Callup community. You agree to:

  • Maintain a professional and respectful demeanor in all platform interactions
  • Respond to student inquiries in a timely manner
  • Accurately represent your availability and capabilities
  • Not engage in discriminatory behavior toward students based on race, gender, age, disability, sexual orientation, or any other protected characteristic
  • Comply with all applicable laws and regulations

5.2 Content Standards

Any content you create on the platform (profile, bio, clips, messages, reviews) must comply with our Community Guidelines and Terms of Service.

5.3 Student Safety

You have a duty of care toward students, particularly minors. You must:

  • Not engage in any inappropriate behavior with minor students
  • Not request personal contact information from minors
  • Report any suspected child exploitation to Callup immediately at safety@callup.gg
  • Maintain professional boundaries at all times

6. Intellectual Property

6.1 Your Content

You retain ownership of any original coaching materials, strategies, or content you create. By posting content on Callup, you grant us a license as described in our Terms of Service.

6.2 Callup Property

You may not use Callup trademarks, logos, or branding without written permission, except for:

  • Stating that you are a coach on Callup (e.g., "Callup Verified Coach")
  • Linking to your Callup coach profile

7. Confidentiality

You agree not to disclose any confidential information obtained through your role as a coach, including but not limited to:

  • Platform analytics, internal metrics, or business information shared with coaches
  • Student personal information beyond what is necessary to deliver coaching services
  • Internal communications or coach-specific features not publicly available

8. Termination

8.1 By You

You may stop coaching on Callup at any time by:

You must fulfill any outstanding booked sessions before deactivation, or cancel them with reasonable notice.

8.2 By Callup

We may suspend or terminate your coach status at any time for:

  • Violation of this Agreement, our Terms of Service, or Community Guidelines
  • Consistently poor coaching reviews. Once you have received at least 10 reviews, an average rating below 3.0 stars may lead to suspension or removal of your coach status. This is a threshold Callup staff apply when reviewing a coach's standing, not an automated cutoff, and we will contact you before removing your coach status on this basis
  • Failure to maintain accurate rank/qualification information
  • Fraud, deception, or dishonesty
  • Conduct that harms the reputation or safety of the Callup platform
  • Any other reason at our sole discretion, with reasonable notice

8.3 Effect of Termination

Upon termination:

  • Pending payouts for completed sessions will still be processed
  • You must cease using any Callup branding or "Callup Coach" designation
  • The off-platform transaction restriction (Section 3.3) survives termination
  • You may continue to use Callup as a regular user (unless banned for violations)

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLUP'S TOTAL LIABILITY TO YOU UNDER THIS AGREEMENT SHALL NOT EXCEED THE TOTAL PLATFORM FEES RETAINED BY CALLUP FROM YOUR TRANSACTIONS IN THE 12 MONTHS PRECEDING THE CLAIM.

Callup is not liable for:

  • Student conduct or behavior during or after coaching sessions
  • Technical issues beyond our reasonable control
  • Loss of income due to platform downtime, policy changes, or termination
  • Actions taken by game developers, publishers, or other third parties

10. Dispute Resolution

Disputes arising from this Agreement shall be governed by the laws of British Columbia, Canada and subject to the exclusive jurisdiction of the courts of British Columbia, Canada.

11. Amendments

We may update this Agreement from time to time. When we make a material change, this is exactly what happens:

  • We tell you. You receive an in-app notification and an email at the address on your Callup account, naming the new version.
  • The updated text is available before it binds you. The current Agreement is always readable in the app and at callup.gg/coach-agreement, with its Effective Date at the top.
  • The Effective Date above is the date the new text applies to coaches who accept it at sign-up. If you are already a coach, the changed terms apply to you from the date we send you the notice described above, not from the Effective Date printed at the top of this document.
  • Continued coaching on Callup after we send that notice constitutes your acceptance of the updated Agreement. We do not require you to sign again.
  • We keep the record. We store which version of this Agreement you accepted and when, and we keep every superseded version retrievable so you can always read the exact text you agreed to.

If you disagree with a change, you may terminate this Agreement per Section 8.1. Terminating does not affect your right to be paid for sessions you already completed, which are settled under the version that applied when the session took place.

12. Entire Agreement

This Agreement, together with the Terms of Service, Privacy Policy, and Community Guidelines, constitutes the entire agreement between you and Callup regarding your coaching services on the platform.

Acceptance

By tapping "I Accept" in the Callup app, you acknowledge that:

  • You have read, understood, and agree to this Coach Contractor Agreement
  • You understand that you are an independent contractor, not a Callup employee
  • You are responsible for your own taxes and benefits
  • You meet the eligibility requirements to provide coaching services
  • The information you have provided is accurate and truthful

Contact:

This Coach Contractor Agreement was last updated on 2026-08-04.